Help me - licence problems

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kullboys
Posts: 1
Joined: Tue Nov 13, 2018 7:48 am

Help me - licence problems

Post by kullboys » Tue Nov 13, 2018 7:50 am

Hello everyone
Have a full licence. Was testing on a different PC. When I went back to original PC licence would not be accepted. I de-registered the accoun on the test pc, tried everything, new install etcc. Contacyacted blueiris support, as of yet, have noherad from them. This happened to me previously some three years ago with my first purchase, could not get blueiris to fix so I purchased this current licence. Now same thing happening again? Anyboddy help please. I need my security cameras.
Thanks.

Mike.Bwca
Posts: 143
Joined: Sun Mar 18, 2018 10:15 am

Re: Help me - licence problems

Post by Mike.Bwca » Tue Nov 20, 2018 9:43 pm

I had this happen twice when I was testing while moving BI around between desktops. I contacted BI and they reset my license. Took a few days for them to get back to me.

There is a limit to the number of times the code can be 'Deactivated' and re-registered. I don't really know why they would do this. Probably to prevent users from purchasing 1 license and moving it constantly when they want to use the software on a particular computer.

In my last communication to them I suggested a 'Unlimited use' or '3-5 computer' license option. They said they are considering it.

marklyn
Posts: 13
Joined: Sat Oct 20, 2018 12:42 am

Re: Help me - licence problems

Post by marklyn » Mon Nov 26, 2018 1:03 am

I also hope they are considering a license that at least lets you run it on 2 other computers. It's not unusual for households to have several computers tied together on their network. The UI client is good but it's not the real thing :)

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